FOOD WORLD ARENA LIMITED respects your privacy. This policy explains what personal data we collect, why, and your rights, in line with the Nigeria Data Protection Act 2023 and, where applicable, the UK/EU GDPR.
What we collect
- Order details – name, email, phone number, delivery address and the items you buy.
- Export requests & messages – the information you submit through our forms.
- Newsletter – your email address, if you subscribe.
- Technical data – cookies and basic device information (see our cookie policy).
How we use it
- To process, ship and support your orders and export requests.
- To reply to your enquiries.
- If you enter your email at checkout but don't complete your order, to send up to two reminder emails about the items you left. Every reminder has a one-click unsubscribe link.
- To send offers and restock alerts if you subscribed (you can unsubscribe at any time).
- To keep our website secure and improve it.
Payments
Online payments are processed by Paystack. We never see or store your full card details.
Sharing
We only share your data with service providers who help us run the store (such as Paystack and our shipping partners) and where required by law. We never sell your data.
Retention
We keep order records for as long as required for accounting and legal purposes, and other data only as long as needed.
Your rights
You can ask to access, correct or delete your personal data, or object to marketing, by emailing info@foodworldarena.com.